Refund & Return Policy

At Trail Sight, we stand behind the quality of our Smart Sports Sunglasses. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Window

You have 30 calendar days from the date you receive your order to request a return. Unfortunately, if more than 30 days have passed since delivery, we cannot offer a refund or exchange.

2. Return Eligibility

To qualify for a return, your item must:

• Be unused and in the same condition as received.

• Be returned in its original packaging.

• Include proof of purchase, such as an order number or receipt.

Items showing signs of use, damage, alteration, or wear not caused by our error may be denied or subject to a partial refund.

3. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 48 hours of delivery at trailsight@outlook.com.

Please include:

• Your order number.

• Photos of the damaged item.

• Photos of the shipping packaging.

Once reviewed, we will arrange a replacement or issue a full refund at no additional cost.

4. Non-Returnable Items

The following items are not eligible for return:

• Gift cards.

• Final Sale or Clearance items.

• Personalized or custom-made products.

5. How to Start a Return

To initiate a return, email us at trailsight@outlook.com.

After approval, we will provide return instructions and the return shipping address.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect due to our error.

6. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

7. Exchanges

We replace products only if they are defective or damaged. For exchange requests, contact trailsight@outlook.com.